Refund Policy

We want every order to go smoothly. This policy explains when a refund may be issued for orders placed on RSGoldMines.com. It works alongside our Terms & Conditions.

If we are unable to deliver your gold within a reasonable time after payment confirmation, and the issue is on our end, you are entitled to a full refund or, at your preference, we will complete the delivery as soon as possible.

Once gold has been successfully delivered to the RSN provided at checkout, the order is considered complete and is generally non-refundable, as the in-game currency cannot be recalled or returned to us.

• Incorrect RSN or account details provided by the customer at checkout
• Action taken against your game account by the game publisher after delivery
• Change of mind after an order has been delivered
• Delays caused by verification checks required to prevent fraud

Because cryptocurrency transactions are irreversible once confirmed on the blockchain, approved refunds for crypto payments are issued back to a wallet address you provide, in the equivalent value at the time of the refund, minus any network fees.

For orders where you sell gold to us, payment is issued once we have received and verified the agreed amount in-game. Refund requests related to sell orders are reviewed on a case-by-case basis via live chat.

Contact us through live chat with your order details as soon as possible. Most refund requests are reviewed within 24-48 hours. Approved refunds are typically processed within 3-5 business days.

Questions about this policy can be sent via live chat, or by mail to:
KABINEO
39 Av. de la Gare, 01120 Montluel, France
support@rsgoldmines.com